To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used so much water this month?
If I think I have a leak, how can I find it?
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call the office and report low pressure for your area.
Who do I notify regarding a water leak?
If I have digging to do, who do I contact to locate the water lines?
Why is my meter lid locked?
What do I do if meter, meter can or meter lid is damaged or missing?
RWD #14 will maintain, service, or replace meters, meter cans or meter lids due to normal wear and tear.
Replacement charges will be applied to customer’s account for repeated damages to meters, meter cans or meter lids due to irresponsible actions.
Why is my meter lid painted blue?
Several reasons. The lid is painted blue when it is installed so it is more visible during the construction of the home. This prevents costly damage to the meter. It is also painted when locates are requested for an area and to make the meter more visible for the water district field staff.
Why are the tops of fire hydrants painted different colors?Why are there so many blue caps in my yard?
All of the hydrants in our system are checked and tested for flow with the different colors representing different flow rates of the hydrants for Fire Department information.
Why are there so many blue caps in my yard?
The blue caps are one of two things, the meter lid and/or lids for valves used to control the flow of water in the event of a water main break.
Where does my water come from?
We purchase water from Poteau Valley Improvement Authority. They draw the water from Lake Wister and process the water through their treatment plant, test it and then send it to our system.
What chemicals does our District add to the water?
RWD#14 does not add any chemicals to the water. All water treatment, including adding of chemicals is done by Poteau Valley Improvement Authority. Only chemicals that are approved by the National Safety Foundation for Treatment of Drinking Water and the national Environmental Protection Agency are added.
Why does my water appear milky or cloudy?
A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please contact us so that we may investigate.
Why does my water have a chlorine taste (or smell)?
Your water is disinfected to ensure that it is free of harmful bacteria. To reduce any chlorine taste or smell, try refrigerating your water before drinking.
Should I buy a water softer?
The hardness of water varies with the water’s source. The choice to buy a softener is an aesthetic one, since hard water is not harmful to health. However, water softeners typically increase the sodium content of the water, a factor that should be considered by people on low-sodium diets.
Should I buy a home filtration unit?
According to the United States Environmental Protection Agency, home treatment units are rarely necessary for health reasons. Most often, water treatment units are used to remove substances that affect the aesthetic qualities of the water. If you do choose to install a home treatment unit, it is important to follow the manufacturer’s maintenance instructions, because improperly maintained units can actually cause water quality problems.
What causes some water to be discolored?
Color in water is usually caused by naturally occurring organic matter, minerals, or mineral build-up in the pipes. We flush our water system regularly to clean mineral build-up and other sediment from the pipes. If you receive discolored water, you should let your faucets run until the water is clear. Such substances typically do not pose a health hazard; however, we ask that your please report any instances of discolored water so that we may investigate.
Is bottled water higher quality than tap water?
Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more frequent water quality testing and reporting than bottled water providers. Some consumers prefer the taste of bottled water, and some choose bottled water because they have special health needs. But tap water is a much better deal at costs of 1,000 times less than bottled water.
Why do our employees open fire hydrants?
We conduct regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates adequately throughout the system. Fire hydrants may also be opened to conduct fire-flow capability tests.
Why is there dirt or sand in my water?
Dirt or sand can occur naturally in groundwater or as a result of a water line repair. We try to reduce the instances of dirt or sane in the water through regular flushing, which improves water quality by increasing the circulation of water in the pipes and removing most of the sediment from the water.
Why do backflow prevention devices have to be tested annually?
State and Federal regulations require District to prevent contamination of the public water supply. In order to comply with these regulations we require annual testing of all backflow devices.
What is an Air Gap?
It is the distance between the line (hose) and the vessel holding the water (tank, pool, etc). Usually a distance of at least 6” is recommended.